Shipping and Returns
*Free shipping promo on this site does not apply to Northwest Territories, Yukon and Nunavut.
We do our best to ship all in-stock orders within one to four business days. We do not ship over the weekend or on holidays. Transit times are based on your distance from our warehouse in Milton,ON and will arrive within 5-11 business days. Shipping is available within Canada only; no international orders are accepted. To inquire about the status of your shipment, contact Customer Service.
RETURN / EXCHANGE POLICY
Returns: We accept returns of all products purchased within 30 days of the original purchase date. Please email email@example.com to request a return authorization number, and include your original on-line order number. Only items purchased from this site may be returned. Once a return is received, you will receive an email notifying that we have received the returned item. Approved refunds will be processed and applied to credit card or original method of payment, please allow up to 7 business days for processing. Products purchased from a third party cannot be returned to us.
Exchanges: We offer a 1-year warranty on all of our products against manufacturer's defects. This does not include natural wear and tear. Products deemed defective may be sent to the below address with a copy of the receipt within this period for replacement only. If you have additional questions about our return or warranty policy, please contact Customer Service.
Implus Canada does not cover the cost of shipping for returns or exchanges being sent back to our facility. If you have a lager product, please email photos first, along with your contact information to firstname.lastname@example.org.
3033911 Canada Inc. (C/O Implus Canada)
8399 Lawson Road, Unit 104
Milton, Ontario L9T 9L1
Contact Customer Service at (800) 387-9538 Ext.6011 or 905-858-3565 Ext.6011, Monday-Friday between 9AM and 5PM EST.